Politique de remboursement

Return & Refund Policy

Effective date: March 31, 2026

At Karakou Canada, we want you to be satisfied with your purchase. If you are not fully satisfied, please review our Return & Refund Policy below.

1. Shipping Destinations
We currently ship to the United States and Canada.

2. Processing and Delivery Time
Orders are typically delivered within 1 business week after they are processed and confirmed.

3. Shipping Fees
We offer free shipping on all orders.

4. Return Window
You may request a return within 3 days of receiving your order.

5. Return Eligibility
To be eligible for a return, the item must:
- be unused, unworn, and unwashed;
- be in its original condition;
- include original packaging, if applicable;
- be accompanied by proof of purchase.

6. Non-Returnable Items
The following items are not eligible for return:
- personalized or custom-made items;
- final sale items;
- gift cards;
- items that have been used, worn, washed, or damaged after delivery.

7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
support@karakou-canada.com
or
karakou.canada@gmail.com

Please include your order number and clear photos of the issue.

8. Return Process
To request a return, please email us at:
support@karakou-canada.com

You may also contact us at:
karakou.canada@gmail.com

Please include:
- your full name;
- your order number;
- the reason for the return;
- photos, if applicable.

If your return request is approved, we will send you the return instructions.

9. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

10. Refunds
Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within a reasonable number of business days.

11. Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.

12. Contact Information
Karakou Canada
Website: https://www.karakou-canada.com/
Business Address: 1951 Mulberry Cres, K1J 8J8, Ottawa, Ontario, Canada
Return Address: 1951 Mulberry Cres, K1J 8J8, Ottawa, Ontario, Canada
Email: support@karakou-canada.com
Alternative Email: karakou.canada@gmail.com